Manufacturers recall products for a variety of reasons including quality, safety and efficacy affecting the manufacturer’s reputation.
Since every individual item of stock is tracked by SEQOS through all processes in the warehouse, and in each carton despatched to customers, the history and exact current location of every item of stock that has been received into the warehouse is known. Batch, lot, use-by date and other stock attributes recorded in SEQOS facilitate identifying the stock.
The Product Recall Report shows every warehouse storage location and every customer order of the specific stock being recalled. The warehouse stock of the product being recalled may therefore be immediately blocked in SEQOS to prevent further picking. For stock that has been despatched to customers, the report shows the date and method of despatch, with relevant names and reference numbers.
The labour and space for processing returns can be very costly for a business. SEQOS significantly simplifies the process ultimately reducing the cost.
Customers may return stock to the warehouse for such reasons as product recall, damaged during delivery, faulty, end-of-season, obsolete, incorrectly ordered.
A Return Advice document with barcode tracking number may be created in the warehouse or via the web portal by the customer, and the returned stock processed in the warehouse by scanning the barcode. Alternately, stock may be manually returned without prior knowledge or documentation if company policy allows. A scanned photo of the returned stock and its documentation may be recorded in SEQOS with the transaction.
Since SEQOS tracks individual items to customers, the original Stock ID for the returned stock can be easily determined and the original attributes of that specific stock item can be automatically retrieved.
Stock statuses appropriate to the type of business, such as “Inspection”, “Repair, “Faulty, “Scrap”, “Seconds”, can be configured in SEQOS. The returned stock may initially be automatically assigned “Inspection” status, “Scrap “or any other status suitable to the product. Disposition of the returned stock may be “Return to Vendor”, “End-of-Season” which may be included with “Seconds” and despatched to Factory Outlet stores, or any other classifications which suit the business.
The physical process of inspecting the stock may result in some quantity being repaired, some scrapped and the remainder immediately put into general storage for resale. Since the original Stock ID is automatically assigned to the returned stock, that stock immediately becomes the oldest stock in the warehouse, which ensures that stock for resale will be the first stock picked for despatch to fulfil new orders.
The SEQOS Billing module assigns costs for processing Customer Returns which may depend on the type of product.
Saleable stock may be assigned different statuses, for example, “Good” and “Seconds”.
Customer orders loaded or created in SEQOS may be assigned a “pick stock” status. For example, most orders would automatically specify to pick “Good” stock, but an order to a Factory Outlet may automatically specify to pick “Seconds” stock. This feature ensures that pickers are automatically directed to the correct quality of the stock to be picked.
Vendor Returns in SEQOS is also a simple process. The stock may be picked by the usual picking, despatch and transport functions, or the quantity manually adjusted. For example, the warehouse might have a weekly process for picking obsolete and faulty stock to return to the vendor.
Returned stock may optionally adjust the original purchase order to allow replacement stock from the vendor to be received into the warehouse using the original order.
All transactions including serial numbers are fully tracked in the audit trail.
The SEQOS Billing module assigns costs for processing Vendor Returned stock which may depend on the type of product.
Return Pallets, Totes and Other Shippers
Pallets, Totes, Carryalls, IBCs and other shipper types all have a cost, so it is important not to lose track of them when despatched to customers.
The quantity of each shipper type is recorded with the despatch date from the warehouse and the customer they were sent to. When returned to the warehouse, the entered quantities are deducted from the customer’s account.
Valuable shippers may include serial numbers and may be registered in the SEQOS Assets Register. Those serial numbers may be scanned and recorded at despatch. When returned to the warehouse, the serial numbers are scanned and removed from the customer’s account.
A report can be generated showing the current outstanding quantities and serial numbers for each customer.
Dekitting and Dismantling
From time to time, products may need to be dekitted for various reasons:
- Change in components
- Faulty component to be replaced
- Component products needed for shipping
- Kitted products are above required quantities
The dekitting process in SEQOS is as simple as the original kitting process. The operator follows the easy step-by-step process on the screen. When kitting serialised component products, the serial numbers from each component product are scanned. When dekitting, only the parent serial number of the kitted product is scanned, and SEQOS automatically dekits into the original component products and their serial numbers. All kitting and dekitting operations are fully logged in the audit trail with applicable serial numbers.